銷售條款細則

本銷售條款細則乃甘泉食品有限公司 (下稱「本司」)與客戶經開立戶口以訂購「清涼」或「甘泉」產品間的協議,請仔細閱讀條款細則。


1. 登記戶口
1.1. 客戶必須在進行訂購前向本司開立一個戶口並同意提供準確、完整及最新的戶口資料,使本司可根據該等資料提供相關產品及服務。
1.2. 如產品及服務由任何第三方人士提供,客戶亦同意本司可向該等人士轉移及披露資料。
1.3.. 如客戶另有月結戶口或常行付款指示及任何生效中的協議,客戶須接受附加條款約束及以該等附加條款為準。


2. 訂購
2.1. 桶裝水產品
 
客戶將會獲得一個客戶號碼及密碼以進行訂購。除非特別註明,桶裝水訂購數量最少為兩樽。客戶可以下列任何一種訂購方法在水期前一個工作天截單時間下午五時前訂水。本司將會以客戶最新的訂單取代在同一個送貨日的其他訂購指示。
 
登入www.varecool.com 網上訂購
24小時自助訂購熱線2663-7088
客戶服務熱線2665-3939
傳真2665-8686
電郵訂購 order@coolwater.com.hk
 
客戶亦可預先登記定期訂購指示、電郵或話音訂購提示服務,衹需設定送貨週期及數量即可。
2.2. 零售裝
 
客戶可同時訂購桶裝水及零售裝蒸餾水。本司的零售分銷業務已委託第三方公司,查詢「清涼」蒸餾水產品,請致電2660-1515,
「甘泉」蒸餾水產品,請致電2126-7077。
2.3. 水機及服務計劃
 
所有出售的插電式水機在正常操作下均可享有由購買日起計保養期一年,祇限電子及機械部件。如水機因不適當使用或在不可抗力
情況下或遭意外而造成任何毛病或損壞,本司毋須提供任何服務及替換品。
.
以上條款同樣適用於參加維修及清洗計劃,本司在下述情況不會負上因水機直接或間接造成的損壞或引起的一切責任或索償。
 
水機老化或自然損耗
不適當使用或放置水機
擅自改裝或修理水機
使用非「清涼」桶裝水產品
 
如水機在保養期內因零件供應中斷而未能修妥,客戶接受本司所決定的任何解決方案,亦同意本司毋須負責因水機或其部件未能恢復正常操作而引致的任何損失。
以上條款同時適用於參加維修及清洗計劃


3. 收費及付款方法
3.1. 所有貨品價目將根據本司訂價、客戶與本司簽訂生效中的合約價或訂購指定數量的電子水券價,並視乎送貨日期及地點而定。
客戶接受在下述情況下本司可收取有關附加費:

 
祇訂購一樽桶裝水,將收取港幣伍元附加費
二至三樓無升降機設施的樓層或相等送貨距離,將收取每層樓每件貨品港幣伍元送貨費用
大嶼山(東涌除外)、南丫島、長洲、坪洲及馬灣的送貨地點,將收取附運費用,金額另外報價
馬灣及東涌的客戶如要求在額外水期送貨須支付過橋費用報價
3.2. 客戶明白如未及在截單時間前通知本司取消訂單或貨到後無人收貨、無故拒收貨品,須支付相關送貨費用每宗交易港幣伍拾元。
3.3. 首次送貨及額外按樽或樽架須支付按金。如退回的水樽或樽架完好無污染,其按金將無息退回客戶,如金額超過港幣一佰元將以月結入賬或劃線支票方式發還予登記客戶。
3.4. 本司接受下列付款方式:
 
貨到付款:請準備足額貨幣交付本司送貨員
劃線支票:請預備劃線支票,抬頭寫「甘泉食品」,期票怒不接納
月結戶口:客戶如已開立月結戶口,在戶口狀況正常、信用狀況良好及無逾期還款的情況下,貨款可以月結入賬方式付款
Visa及Master信用卡:請填妥授權表格及有需要時提供信用卡的正背面副本作核實之用月結入賬方式付款
電子水劵:每張電子水劵可換取一樽「清涼」公司裝蒸餾水,水劵結餘將隨每次送貨交易更新並顯示在最新發貨單上。如水劵不足,額外訂購之蒸餾水須按客戶價支付。電子水劵由購買日起計有效期為三年,不可轉讓或退款及不適用於非登記地址。
  註:  所有水機或電子水劵套票貨款須於送貨前將以支票或信用卡付清,如在送貨時尚有未清付的貨款,本司有權收回有關產品。
3.5. 新開設的月結戶口將自動登記收取免費電子賬單。如客戶要求郵寄賬單或未能提供有效的電郵地址或傳真號碼,每個戶口每份郵寄賬單將收取港幣貳拾元,收費將於當月賬單內收取。查詢登記電子賬單服務及更新電郵地址或傳真號碼,請致電2665 4118。


4. 送貨服務
4.1. 送貨服務祇適用於位於港島、九龍及新界地區貨車能直接到達的地點,送貨時段一般為星期一至六(不包括星期日及法定假日)辦公時間上午九時至下午六時。
4.2. 本司有權因應相關貨品的供應情況接受或拒絕訂單,並最遲於送貨日或以前通知客戶。
4.3. 當八號或更高烈風訊號或黑色暴雨警告生效時,或在任何非預計情況下包括交通擠塞或交通改道等,送貨服務將會延遲或改期,本司將安排受影響訂單在其他日子或下一個送貨期兩者中較前者補送,但毋須為送貨延誤所引致的損失負責。
4.4. 客戶同意所有出售的貨品均不能退款及在未完全繳清貨款前,所有貨品仍屬於本司。本司對於借出予客戶使用的物品均享有絕對擁有權,若物品遭遺失、失竊或錯誤使用而損毀、火災、水浸等一切情況,本司有權扣押其按金及要求客戶賠償不敷之數,金額由本司按時值決定。
4.5. 客戶須承擔由貨品送抵後起(包括因應客戶要求將貨品放於無人看管的地點)的任何遺失或損毀風險。如本司在客戶收貨日起計七天內沒有收到客戶對已收貨品問題的通知,該等貨品將被視為已被客戶接納。


5. 其他

5.1. 本司可不定時修訂本銷售條款細則,並於本司網頁www.varecool.com公佈或以一種或多種途徑通知客戶(包括郵遞、電郵、傳真、短訊、電話或留言),訊息一經發送,即告生效。當客戶進行訂購即表示客戶同意接受本條款細則約束。
5.2. 本司保留修訂產品及服務供應及價格調整的一切權利,與及對於任何爭議的最終決定權。


Terms and Conditions for Purchase of Goods and Services


This represents an agreement between Fountain Food Products Ltd. (hereinafter called “the Company”) and Customer who has set up an account for ordering goods and services under the trade names of “Cool” or “Fountain Food”. Please read the Terms and Conditions carefully.


1. Registration
1.1. Customer is required to register with the Company before ordering and agrees to provide sufficient information for account opening and thereafter maintenance. The information provided by Customer must be accurate, complete and updated such that the Company may rely on it to provide goods and services.
1.2. Customer further agrees that the Company may transfer and disclose partial or all of the information to any third parties appointed by the Company for the provision of goods and services.
1.3. Customer acknowledges that additional terms and conditions of credit account or standing payment authorization and any signed agreement in force will apply and prevail over these Terms & Conditions to the extent of any inconsistency.


2. Ordering
2.1. Carboy products
 
Customer will be provided a customer code and PIN code for ordering. For carboy order there is minimum order quantity of 2 bottles unless as specified. Customer may order with any of the following methods before the cut-off time 17:00 one working day prior to the coming delivery schedule. The Company will disregard all previous carboy orders and proceed only the latest one on the same delivery date.
 
Online Order at www.varecool.com
24-hour self ordering hotline 2663-7088
Customer service hotline 2665-3939
Facsimile 2665-8686
Email order@coolwater.com.hk
 
Customer may also register standing order, email or tele remainder services with preset order cycle and quantity.
2.2. Consumer packs
 
Customer may order consumer packs together with your carboy order. For retail business the Company has appointed a third party for sales and distribution, Customer may make your enquiry for “Cool” at 2660-1515 or “Fountain Food” at 2126-7077.
2.3. Water dispensers and service programs
 
All sales electrical dispensers being used properly are under one year warranty from purchase date with coverage on electrical and mechanical parts. For any defects or damages caused by misuse or any circumstances beyond the control of the Company including any accidents or Acts of Gods, the Company is not obliged to render any services or replacement.
.
The Company is not liable for any damages, liabilities or claims arising directly or indirectly from the dispensers.
 
Obsolete dispenser or normal wear and tear
Misuse or inappropriate placement of dispenser
Unauthorized modifications or repairs to the dispensers
Use of other brands’ carboy product
 
In case dispenser parts become unavailable, Customer accepts to take any solution determined the Company in its sole discretion and agrees to discharge the Company from all claims consequence of the dispensers or any part thereof not being restored to proper function.
 
The above terms also apply to the subscription of any maintenance and cleaning programs


3. Charges and Payment
3.1. All prices are subject to the Company listed or Customer price per the signed agreement in effect or specific quantity of eVoucher and are determined by delivery date and location. Customer accepts that surcharges will be applied in the following situations:
 
HK$5 for single bottle order
HK$5 for each unit of goods per floor located between 2nd and 3rd floor or corresponding delivery distance that is inaccessible by elevator
Transportation fee separately quoted for locations in outlying islands including Lantau Island (except Tung Chung), Lamma Island, Cheung Chau, Ping Chau and Ma Wan
Toll fee for special order to Ma Wan and Tung Chung outside normal delivery schedule
3.2. Customer is liable for the HK$50 delivery charge of cancelled order due to failure of notification before the order cut-off time, nobody or unreasonable rejection at Customer side.
3.3. Bottle deposit will be charged for loan of additional bottle(s) or crate(s) and in the first time delivery. The Company will arrange refund with no interest to Customer upon return of bottles or crates in good condition without contamination. In case the amount exceeding HK$100 it will be credited or paid by crossed cheque to the registered account.
3.4. The Company accepts the following payment methods:
 
Cash on delivery: Please ready exact amount and hand to the Company delivery crew
Crossed cheque: Please prepare a crossed cheque payable to “Fountain Food”. Post-dated cheque is not accepted
Credit: Customer who has set up a credit account the order amount will be billed to it on condition that the account is normal, in good standing with no delinquent record
Visa or Master credit card: Please fill an authorization form and provide a copy of both sides of the card for verification, if necessary.
eVoucher: Each eVoucher can redeem one bottle of Office Size Cool Distilled Water and data will be updated per delivered transactions and shown on recent invoice. If there is insufficient eVoucher, Customer price will be charged for extra carboy. eVouchers are valid for 3 years from purchase date and inapplicable to non-registered address. They are neither transferable nor refundable.
  Note: All dispenser or eVoucher packages are required full payment by cheque or credit card before delivery; otherwise the Company has the right to decline delivery.
3.5. New credit account will be preset to receive free e-Statement. If customer requests to receive paper statement or fails to provide valid email address or fax number, each account’s paper statement will be billed at HK$20 in that month. For e-Statement registration and email or fax number update, please call 2665 4118.


4. Delivery
4.1. Delivery service is only available in Hong Kong locations accessible by truck within normal office hours from 09:00 to 18:00, Monday to Saturday (excluding all Sundays and statutory holidays).
4.2. The Company reserves all rights to accept or reject orders subject to the availability of goods and resources and will give notification to Customer on or before the day of delivery.
4.3. Delivery will be delayed or postponed when typhoon signal No.8 or above or black rainstorm warning is in effect, or under any circumstances beyond the control of the Company including but not limited to traffic congestion or redirection. The Company will prioritize outstanding orders on the other day or next schedule whichever is earlier but will accept no liability for loss arising from the delivery delay.
4.4. Customer agrees that all goods sold are non-refundable and the title is still with the Company until Customer has made full payment. For items on loan to Customer they remain the absolute property of the Company and should they be lost, stolen or damage by misuse, fire, flood whatsoever, the Company reserves the right to retain the deposit and request Customer to reimburse the difference between total cost and the current market value as determined solely by the Company.
4.5. Customer also accepts that the risk of any loss or damage to the received goods will be with Customer on arrival (including goods left unattended at any designated place requested by Customer) and Customer will be bound to accept the goods after 7 days from the delivery if the Company does not hear any notification of problem found on the received goods.


5. General
5.1. The Company may from time to time revise these Terms & Conditions by posting in the Company’s website www.varecool.com or updating Customer in one or a combination of ways (including by post, email, fax, SMS, phone call or voice message). It will be effective when they are sent. By placing an order Customer agrees to be bound by the Terms & Conditions.
5.2. The Company reserves all rights to amend goods and services offer, pricing adjustment and to make final decision on any disputes.